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EMA Care Blog

Our Blog covers recent, relevant and helpful health and healthcare news

EMA Care Blog

Our Blog covers recent, relevant and helpful health and healthcare news

Confusion in the hospital


Most people experience confusion when they need to be in a hospital.  Confusion is the inability to think as clearly or as quickly as you want to. Whether you are a patient or a relative of the patient - hospitals are confusing.  Without a medical background, it can be an almost helpless feeling.  What’s going on?  Should I ask that question? What is going to happen next? Why did the doctor say that?  Why isn’t the nurse coming?  Why do I feel so out of place?

There are 3 types of confusion people have in hospitals:

    • Situational confusion 
    • Family confusion 
    • Delirium confusion 

Situational confusion

...is related to the specifics of being in a hospital.  You don’t feel well, you could be in pain and frightened about what is wrong with you.  The hospital environment is a strange environment. The medical vocabulary is foreign to you. There is a lack of understanding and even more confusing, there is misunderstanding.  

    • What the health providers say and what the patient hears can be very different. Health providers tell a patient with stomach pain that a few tests are needed to determine the diagnosis, but the patient hears is there is something dangerously wrong and his anxiety increases.  Later, he may learn that these tests are standard for stomach issues and it may not be a big deal.

Family confusion

...is exactly that. CONFUSION.  Their loved one is sick and the family doesn’t understand what is going on.   A person may not comprehend his/her role as an advocate for the patient.  Hospitals are busy places.  With Israeli hospitals ranked as the most crowded hospitals in developed countries worldwide, the doctors and nurses are often unavailable or don’t have time to answer questions.   

    • What do you do if you think your loved one is not receiving clear, concise care? Where do you turn to determine everything is being done? If your loved one is being hospitalized in Israel, read here about how cultural differences can affect hospitalization.

Delirium confusion

...is quite common in patients over age 60.  Nearly a third of seniors experience new or worsened confusion during a hospital stay.  It is brought on by emotional and physical stress couples with disorientation (waking up in a strange place).   An infection/fever can result in serious delirium.   Most cases of delirium are temporary – lasting days to weeks.

    • One older woman thought the nurses were bringing her to a children’s museum each night. She complained bitterly to her daughter that she could not rest because they let the children watch movies all night.  Her daughter thought her mother had a stroke because she was unaware of the commonality of delirium in previously healthy older adults!

Family confusion + delirium confusion=STRESS!

EMA Care professionals enter each hospitalized client situation with the primary intent to prevent patient and family confusion by improving communication, asking the right questions, getting answers,  and optimizing care by the hospital staff. We will be with you and your family to lead the way to the best hospital care available.  EMA Care is familiar with hospital procedures and will explain and advocate for you - every step of the way.  

Hospitalizations are tough enough.  Don’t let a hospital stay lead to confusion.  Call EMA Care in your time of need.

EMA Care provides medical concierge, case management, and patient advocacy services to tourists, students and residents of Israel. Contact us today to schedule your free consultation.

052-639-8444    info@healthcareisrael.com 

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What Our Clients Say

Skilled and professional

I write to express my hakarat hatov (positive recognition) and my gratitude to the two health professionals from EMA Care that have been from the start professionally involved and continue to be interested in my care and long-term recovery.

After a serious fracture, I was hospitalized in the north, and my insurance company recommended EMA Care services to help me. After a surgeon was pressuring me to sign consent for surgery, I realized that I needed to remain


Sensitive and timely help

I would like to recommend Eliana (EMA care) for her sensitive and timely help for clients who are having difficulty navigating the health care system Israel, specifically for Anglos, whether new olim or those of us who been here for many years.

The obstacles of interfacing with the health care system here is daunting, especially at a time when one is going through an acute or chronic condition that is protracted and complicated. Often one doesn’t know whom to turn to or where to go,


Meticulous in their preparations

During our recent visit to Israel, we really struggled to find food for our son who has anaphylactic level allergies to egg and sesame. We approached both restaurants and hotels and were told they were unable or unwilling to take responsibility for preparing his food.

 After learning about Dr. Eliana on-line, we contacted her in the


Comfortable, calm, and at ease

We want to thank you from the bottom of our hearts for the amazing gift you have given us over this Pesach- the gift of having you with us!!!!

We have NEVER felt more comfortable, calm, and at ease than we did these past 10 days. Your warmth, professionalism, kindness, and care shown through in all that you did.

My children are so grateful that they were able to be with you this Pesach. You made sure that they were so well looked after and they felt so at ease and


Knowledgeable, thorough, and caring

When our son was injured in a car accident during his yeshiva year in Israel, he had to start navigating the medical system on his own. But once we contacted Dr. Eliana Aaron at EMA Care (www.HealthCareIsrael.com), she immediately flew into action. Dr. Aaron accompanied our son in the ER and made sure he and we knew at every step exactly what was done and what needed to be done, especially important for someone who suffered a concussion and


Truly amazing

My son went to Israel for a year requiring infusion every 6-8 weeks. It was very stressful at times to coordinate getting his meds sent to Israel, scheduling appointments, and having to worry about him going on his own. Then a friend told me about EMA Care. EMA Care was truly amazing.

You can speak to an American who understands your concerns and will walk you through the entire process, from dealing with insurance to making appointments, and even getting someone to escort your


My Father is so Happy

It sounds like my dad has decided to hire you and I'm thrilled.
He actually seems much calmer than he has been in a long time and he is very happy with what the EMA Care staff has done so far.
You provide an amazing service and I feel very fortunate to have you on board.

G.K.  Jerusalem


“Ema Extraordinaire”

“EMA” Care is so fitting a name for Dr. Eliana Aaron’s exceptional gap year concierge health care service. Dr. Aaron is not only an incredible health care professional; she is also an “Ema Extraordinaire” in every sense of the word. My child had a range of medical needs while abroad, some anticipated and others not, and she was there for him (and me) – even in the middle of the night, -- always calm, reassuring, thinking out of the box, getting him to the appropriate medical professionals


Very Helpful

Thank you and may Hashem bless you for the work you do. My son Jacob said your allergy card has been very helpful. I am so grateful- beyond words.
Yasher koach



Delicious and Safe

Thank you for delivering our allergy free baked goods to our hotel.  We just tasted the focaccia and it was delicious.

All the best,


New Jersey


EMA Care in the News

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